Kheflaxxjloxox

Return Policy

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1. Overview

At Kheflaxxjloxox, we want you to be satisfied with your purchase. This Return Policy outlines the conditions under which you may return ActiveEquinox products and request a refund. This policy complies with the New Zealand Consumer Guarantees Act 1993 and applicable consumer protection regulations.

2. Eligibility for Returns

You may return a product if the following conditions are met:

  • The return request is made within 30 calendar days from the date of delivery.
  • The product is unopened and in its original, sealed packaging.
  • The product is in the same condition as when it was received, with no damage caused by the customer.
  • You provide proof of purchase (order confirmation email or receipt).

3. Non-Returnable Items

For health and safety reasons, the following items cannot be returned:

  • Products that have been opened, partially used, or have a broken seal.
  • Products that have been damaged due to improper storage or handling by the customer.
  • Products returned after the 30-day return period.

4. Consumer Guarantees (New Zealand)

Nothing in this Return Policy limits your rights under the New Zealand Consumer Guarantees Act 1993. Under this Act, goods must be of acceptable quality, fit for purpose, and match their description. If a product fails to meet these guarantees, you are entitled to a remedy (repair, replacement, or refund) regardless of this Return Policy.

5. How to Initiate a Return

To request a return, please follow these steps:

  1. Contact us via email at call-us@kheflaxxjloxox.world with your order details and the reason for the return.
  2. Our team will review your request and respond within 5 business days with return instructions.
  3. Once approved, ship the product to the address provided in the return instructions.
  4. Ensure the product is securely packaged to prevent damage during transit.

6. Return Shipping

The customer is responsible for return shipping costs unless the return is due to:

  • A defective or damaged product received
  • An incorrect product sent in error
  • A product that does not match its description on the Website

In these cases, we will cover the return shipping costs or arrange for a prepaid return label.

7. Refund Process

Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund:

  • Approved Refunds: Refunds will be processed to the original payment method within 10 business days of receiving the returned product.
  • Rejected Refunds: If the product does not meet the return conditions, we will notify you and may return the product to you at your expense.

Please note that your bank or payment provider may take additional time to process the refund and reflect it in your account.

8. Exchanges

We currently do not offer direct product exchanges. If you wish to exchange a product, please initiate a return and place a new order separately.

9. Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 7 days of delivery. Provide photographs of the damage and your order details. We will arrange a replacement or full refund, including any shipping costs incurred.

10. EU Consumer Rights

If you are a consumer in the European Union, you have the right to withdraw from a distance purchase within 14 days of receiving the product without giving any reason, in accordance with the EU Consumer Rights Directive 2011/83/EU. To exercise this right, please contact us within the 14-day withdrawal period. The product must be returned in its original condition. We will refund the purchase price, including standard delivery costs, within 14 days of receiving the returned product.

11. Contact Us

If you have any questions about this Return Policy or need assistance with a return, please contact us:

  • Business Name: Kheflaxxjloxox
  • Address: 131 Ponsonby Road, Ponsonby, Auckland 1011, New Zealand
  • Email: call-us@kheflaxxjloxox.world
  • Website: https://kheflaxxjloxox.world